Customer Service Agent

Website turbotagstitles

turbotagstitles

IMMEDIATE SUPERVISOR: Patrick Tanner

PRIMARY OBJECTIVES:

Customer Service Reps for Turbo Tags & Titles value teamwork and success, and share our goal of providing clients with the best customer service possible. CSR’s are expected to represent the company with a positive attitude, and assist other team members as needed.

ESSENTIAL FUNCTIONS:

Acts in a friendly and professional manner at all times
Assists clients in processing requests for DMV tags and titles
Accurately updates customer records and information in the database
Answers a large number of phone calls, emails and questions
Operates a variety of office equipment, including, POS systems, computers, phones, faxes, printers, and scanners
Resolves customer complaints or issues professionally, and in a calm manner
Communicates clearly and effectively, with management and other team members

KNOWLEDGE & SKILLS:

Must be at least 18 years of age
High school diploma/GED required
Excellent verbal and communication skills required
Previous customer support experience preferred
Familiarity with POS and Database systems
Ability to handle a large volume of clients, requests and questions courteously and in a timely manner
Is able to multi-task, prioritize and manage a heavy workload
Efficiently operates a wide variety of office equipment

WORK ENVIRONMENT:

Office environment for Department of Motor Vehicles
May include long lines, and high volume of clients, phone calls, and requests
Will include standing on your feet for up to 8 hours per day
May include frequent standing, sitting, bending and/or lifting of items up to 25lbs.
Will include the frequent use of office machinery and equipment
Non-smoking environment

To apply for this job please visit www.turbotagstitles.com.

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